Privacy policy

Privacy Policy

ZÄE operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience.

Our store is hosted by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information depending on how you interact with our Services. This may include:

  • Contact details: name, billing and shipping address, phone number, email address
  • Payment information: card details, payment confirmations, transaction data
  • Account information: login details, preferences, settings
  • Order activity: items viewed, added to cart, purchased, returned, or exchanged
  • Communications: messages or enquiries you send to us
  • Device & usage data: IP address, browser, device type, and how you interact with our website

How We Collect Your Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and similar technologies when you use our website
  • From service providers who help operate our store
  • From partners or third parties where permitted by law

How We Use Your Information

We use your information to:

  • Process and fulfil orders, payments, and deliveries
  • Manage your account and provide customer support
  • Improve your experience, including personalised product recommendations
  • Send updates, order confirmations, and service-related communications
  • Marketing purposes, including emails and online advertising (you can opt out anytime)
  • Prevent fraud and ensure security
  • Comply with legal obligations

Sharing Your Information

We may share your information with:

  • Shopify and trusted service providers (payments, shipping, analytics, hosting)
  • Marketing and advertising partners
  • Legal authorities where required by law
  • Third parties where you have given consent

Shopify

Our store is powered by Shopify, which processes data to operate and improve the platform.

Your information may be transferred and stored outside your country.

To learn more, visit Shopify’s Privacy Policy.

Your Rights

If you are based in the UK or EEA, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Request a copy of your data

To exercise your rights, please contact us via our website contact form.

Data Security & Retention

We take reasonable steps to protect your information. However, no system is completely secure.

We retain your data only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

International Transfers

Your information may be processed outside the UK or EEA. Where this happens, we use appropriate legal safeguards.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact

For any questions about this Privacy Policy or your personal data, please contact us via our website contact form.