Terms of service

Terms of Service

This website is operated by ZÄE. Throughout the site, the terms “we”, “us” and “our” refer to ZÄE. By accessing or using our website and purchasing from us, you agree to be bound by the following Terms of Service.

1. Use of Our Services

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or guardian.

You agree not to use our products or services for any unlawful or unauthorised purpose.

2. Products & Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities of any product
  • Discontinue products at any time
  • Update product descriptions, pricing, or imagery without notice

We make every effort to display colours and details accurately, however we cannot guarantee exact representation on all devices.

3. Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorised to use the selected payment method

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or unauthorised transactions.

4. Pricing

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time without notice.

5. Shipping

We aim to dispatch and deliver orders within the timeframes stated in our Shipping Policy.

Delivery times are estimates and may be affected by external factors. We are not responsible for courier delays once an order has been dispatched.

6. Returns & Exchanges

Returns and exchanges are subject to our Returns Policy.

  • Returns must be requested within 14 days of delivery
  • Items must be returned in original condition with tags attached
  • Made-to-order items (including fur pieces) are non-returnable

7. Made-to-Order Items

Certain products are made to order and considered final sale.

If an item arrives faulty, you must notify us within 48 hours of delivery to be eligible for a replacement.

8. Intellectual Property

All content on this website, including images, branding, designs, and text, is the property of ZÄE.

You may not reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

All products are used at your own discretion.

10. Accuracy of Information

We aim to ensure all information on our website is accurate. However, we do not guarantee that all content is complete, current, or error-free.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective once posted on this page.

13. Governing Law

These Terms are governed by the laws of the United Kingdom.

14. Contact

For any questions regarding these Terms, please contact us via our website.